Privacy Policy

Effective Date: 1st September, 2026

At KnotKitchen, we respect your privacy and are committed to protecting the personal and business information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, software, POS services, applications, and related services.

1. Information We Collect

We may collect information including:

• Restaurant/business name and contact details
• Name, email address, phone number, and business address
• Account login and authentication information
• Billing and payment-related information
• Restaurant menu, product, order, and operational data
• Customer information entered into the KnotKitchen platform by restaurant operators
• Device, browser, IP address, and technical information
• Information provided when you contact our support team
• Information required for onboarding, verification, or service activation

2. How We Use Your Information

We may use collected information to:

• Provide and operate KnotKitchen services
• Create and manage your account
• Process subscriptions and payments
• Provide customer and technical support
• Process restaurant orders and business operations
• Enable integrations with third-party platforms
• Improve our products, features, and services
• Communicate important service-related updates
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with applicable laws and legal requirements

3. Restaurant and Customer Data

If you use KnotKitchen to manage your restaurant, you may enter information relating to your customers, employees, orders, and business operations.

You remain responsible for ensuring that you have the appropriate rights and permissions to collect and process such information. KnotKitchen processes this information primarily to provide the services requested by you.

4. Payment Information

Payments may be processed through third-party payment providers. KnotKitchen may receive limited transaction information necessary to confirm and manage payments, but sensitive payment credentials such as complete card numbers may be handled directly by the applicable payment provider.

5. Third-Party Services

KnotKitchen may integrate with or use third-party services, including payment providers, food delivery platforms, communication providers, analytics services, hosting providers, and other technology providers.

Information shared with such providers is limited to what is reasonably necessary to provide the relevant service.

6. Data Security

We use reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies to maintain sessions, understand website usage, improve functionality, and enhance user experience.

9. Your Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for ensuring that information provided to KnotKitchen is accurate and lawful.

You should immediately notify us if you believe your account has been accessed without authorisation.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with the revised effective date.

11. Contact Us

For privacy-related questions or requests, contact:

KnotKitchen
Email: support@knotkitchen.online
Website: knotkitchen.online