Return Policy

Effective Date: 1st September, 2026

At KnotKitchen, we aim to provide reliable products and services to our customers.

1. Software Services

KnotKitchen software subscriptions, digital services, and activated services are generally non-returnable once the service has been activated or access has been provided, subject to the applicable Refund/Cancellation Policy.

2. Hardware Products

If KnotKitchen provides or sells physical hardware such as tablets, POS devices, printers, or accessories, returns may be accepted only where permitted under the applicable order, warranty, or product terms.

The product may be required to be:

• Unused or in acceptable condition
• Returned with original accessories
• Returned with applicable packaging
• Accompanied by proof of purchase

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact KnotKitchen support as soon as possible after delivery.

We may request photographs, videos, order information, or other evidence to assess the issue.

Depending on the circumstances, we may provide a replacement, repair, credit, or refund.

4. Non-Returnable Items

Items that have been customised, modified, damaged through misuse, or otherwise made unsuitable for resale may not be eligible for return.

5. Return Approval

All returns require prior approval from KnotKitchen. Do not ship a product back without receiving return instructions from our support team.

6. Contact Us

For return-related requests:

KnotKitchen
Email: support@knotkitchen.online