Refund & Cancellation Policy

Effective Date: 1st September, 2026

This Refund & Cancellation Policy explains the conditions under which customers may cancel KnotKitchen services or request a refund.

1. Subscription Cancellation

Customers may request cancellation of their KnotKitchen subscription by contacting KnotKitchen through the applicable support channel.

Cancellation may stop future renewals, but cancellation does not automatically entitle the customer to a refund for a subscription period that has already started or been paid for, unless otherwise required by applicable law or expressly agreed by KnotKitchen.

2. Refunds for Subscription Services

KnotKitchen subscription fees are generally non-refundable once the subscription has been activated and access to the service has been provided.

However, KnotKitchen may consider refund requests on a case-by-case basis in circumstances such as:

• Duplicate payment
• Payment made in error
• Technical issues preventing service activation
• An incorrect charge attributable to KnotKitchen
• Other exceptional circumstances approved by KnotKitchen

3. Cancellation Before Activation

If a customer requests cancellation before the relevant service has been activated, KnotKitchen may, at its discretion, provide a refund after deducting any applicable processing, setup, or other charges that have already been incurred.

4. Hardware Orders

Refunds or cancellations for physical hardware may be subject to the applicable Return Policy, order terms, warranty conditions, and shipping status.

Once an order has been dispatched, cancellation may not be possible until the product is returned in accordance with the applicable return procedure.

5. Failed or Duplicate Payments

If an amount is successfully debited from a customer's account due to a failed or duplicate transaction, KnotKitchen will investigate the transaction.

Where a refund is determined to be applicable, it will generally be processed through the original payment method or applicable payment provider.

6. Refund Processing Time

Once a refund is approved, the time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

7. Promotional Plans and Offers

Special promotional pricing, launch offers, discounts, or limited-time plans may have additional terms and may not be refundable unless expressly stated otherwise.

8. Service Termination Due to Violation

No refund may be provided for services suspended or terminated because of fraud, misuse, violation of these Terms, or other prohibited activities, subject to applicable law.

9. How to Request a Refund or Cancellation

To request a cancellation or refund, contact:

KnotKitchen
Email: support@knotkitchen.online

Please include your registered account details, invoice/order number, and reason for the request.

Each request will be reviewed according to the applicable policy and circumstances.

10. Policy Changes

KnotKitchen may update this policy from time to time. The latest version will be published on the KnotKitchen website.